Automation Case Studies in Kelowna.
Receipts, not promises. Real builds, real ROI from local Okanagan small businesses - starting with the Kelowna vending operator who replaced a $400/mo call center with a $25/mo AI hotline.
How a Kelowna vending operator cut $400/mo by replacing their call center with a $25 AI hotline.
"Same hotline number. Better answers. 1/16th the cost."
A 14-machine vending operator running 24/7. Customers got stranded - bag stuck, wrong product, machine offline. Their answer: a paid call-center forwarding service at roughly $400/mo. Slow responses. Missed tickets. No data on what was actually failing.
We ported the old hotline to Twilio and pointed it at an AI voice agent. The agent greets the caller, identifies the machine by location, classifies the issue, and captures contact details. A structured ticket lands in the database, then SMS and email fire to the owner with one-tap Resolve / Refund / Dispatch links.
$400/mo collapsed to roughly $25/mo. Zero missed calls. Average response time went from hours to minutes. As a bonus, the owner now sees patterns: machine #7 generates 40% of jam tickets, so it got flagged for service before another customer complained.
[ Selected Work ]
Programmatic podcast pipeline ships 43 episodes hands-free.
Source documents in → produced episodes out. RSS auto-publishes, transcripts auto-generate, social posts auto-schedule.
A marketplace and booking platform live for a local tour operator.
Stripe payments, member auth, and a Supabase-backed admin dashboard - built and launched in under a month.
AI-vetted import of 5,963 program records across 71 institutions.
Gemini-powered extraction and validation pipeline replaced what would have been weeks of manual data entry.
Video cutting pipeline ships weekly social uploads on autopilot.
Long-form video in → short-form highlights, SEO titles, descriptions, and tags out. Scheduled and published without lifting a finger.